Super Phone Unlimited Phone Service
Super Phone Unlimited Phone Service
Super Phone Unlimited Phone Service

Frequently Asked Questions


F a Qs

1) What is a Super Phone Unlimited Phone Service?
Super Phone Unlimited Phone Service is like any other telephone service that you use today, provided to you by your local provider. But only it works via High Speed Internet.

Super Phone Unlimited Phone Service is the Next Generation Telephone Service that you get anywhere in the world over the Internet combining high speed Internet and standard PSTN Connections.

The Super Phone Unlimited Phone Service works via broad band Internet service, no matter where in the world.

Super Phone Unlimited is a fully functional Telephone Line that allows you to make and receive phone calls just like a regular phone line service, with all the features like call waiting, caller id, 3 way calling and with the certainty that you will be paying only a fixed per month charge.

The Uniqueness about the Super Phone Unlimited is that it is available anywhere in the world, and not just in the United States. You can Install a Super Phone Unlimited in US, Canada, China, India, Middle East or Africa & you will still get a USA Telephone number, on which you can make and receive phone calls, FREE.

You can be located anywhere in the world and still receive the phone calls on your US based number, and there will be no extra per minute charge.
The Super Phone Unlimited Phone Service also allows you to make a call to anywhere in the United States and Canada for ZERO Cents Per Min, Yes, that's right, its 100% Free to call anywhere in the United States and Canada via our service.

You can make UNLIMITED local and Long distance calls for one flat per month charge.
You can also make CHEAP InternationalCalls. check our rates on http://www.superphoneunlimited.com/rates/

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2) How does Super Phone Unlimited works?

When You order Super Phone Unlimited Service, you get a CPE (Customer Premises Equipment) that you plug on your dsl or cable modem.
Then You attach your telephone set to it and start making phone calls.

When you place a call using Super Phone Unlimited Phone Service, it goes through the Internet, to one of our many PSTN gateway servers, then places a call to the number you are calling, making it work the same way like you use your phone today.

If you place a call from a Super Phone Unlimited to another Super Phone Unlimited Subscriber, the system opens a Direct Connection between the 2 Super Phones over the Internet, bypassing the regular telephone system.

If you or you business calls ONLY in between your offices, Please look at
www.Supertec.com/cablephone
www.supertec.com/sp800/
www.callkiosk.com
for connecting your offices over the Internet. These services DO NOT have any per month charges, and are separate from Super Phone unlimited.

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3) Is it hard to Install?
Super Phone is as easy. Attach the provided device to your router (Recommended routers are Linksys, Netgear or Dlink) on an empty Ethernet port, and a telephone set on the LINE 1 port on your CPE.

Pick up the phone, and your Super Phone Unlimited will be working.
If for any reason its not working, Please re-start the CPE and wait for 2 mins, and if it still does not work, Please visit the support web site on www.superphoneunlimited.com/support/ to do the installation again or to contact us.

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5) How do I receive phone calls on my Super Phone?
Super Phone Unlimited is like any other phone service, you receive the calls on your issued number.

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6) How do I connect 2 or more offices using the Super Phone Unlimited?

If you have 2 more more locations and you talk a lot between them, you can equip them with the Super Phone unlimited service or offer them the Super Phone 3000 or Super Phone 800 models or get them a callkiosk.
All these are our other products, and are totally different from the Super Phone Unlimited Service.

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7) Who can you call using this Super Phone
You can call ANY telephone number in the United States and Canada, a land line or a Cell Phone, just like you would call from your normal telephone line, in any country, But you will use our Flat US$69 per month rates.

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8) Legal Status:
Super Phone Unlimited is TOTALLY Legal In the USA and approved by the FCC, Most of the Europe, Singapore, Sultanate of Oman, Hong Kong and other countries.

Please Check with Your local PTT concerning other countries' laws.

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9) Requirements?
A Local Broadband Internet connection like DSL, cable Internet, or partial or full t1 connection.
A broadband router, with DHCP on it. (We recommend Linksys or Netgear routers)
A telephone set.

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10) Will this really work?
This is a very, very common question we get. Of course, IT WORKS!!

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11) Any Guarantees?
If our service does not work for you, and you return it within 30 days. You still have to pay the monthly service fee and Activation Charge, but we will not charge you the cancellation fee

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12) Where can I call from and where to?
Super Phone Unlimited allows you to call FROM ANYWHERE IN THE WORLD to USA and Canada at one fixed rate per month. No one can match that convenience and savings plus offer customer service in several languages and give you the customer a web site to control settings and requests for your service.

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13) How much bandwidth does this phone consume?
You will need approximately 35 K available bandwidth for each phone that will be in use at the same time. Test your bandwidth from the bandwidth meter on http://backup.mysuperphone.com/test/

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14) How does the quality of the call compare to that of a regular telephone call?
Super Phone Unlimited Gives you a quality same as a regular telephone call. Call us on 1-212-736 3719 to check the sound quality.

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15) What if you don't have my local area code?
Super Phone Unlimited service works from any location, regardless of area code. Just choose one of the available area codes when you set up your phone number. Even if Super Phone Unlimited does not have your local area code, you can still get our great $69 flat rate for local and domestic long-distance calls and your calls to Canada.

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16) Can I still dial 911 for emergency assistance?
We do not support 911 calling at this time, nor do we offer Enhanced 911 (E911). SuperPhone Unlimited plans to deploy short-form emergency services in selected areas by Q2 2003. The service will be similar in its functionality to local 911 services.

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17) Can I transfer my current phone number to Super Phone Unlimited?
Transferring your current phone number is not available at this time.

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18) Can I use Super Phone Unlimited with a dial-up connection?
Due to the configuration mishaps, we do not support users to use dialup connections, however we have users who do use it on dialup. http://www.superphoneunlimited.com/support/ shows how you can use it on dialup.
We do NOT recommend that if you are in the US to use it on a dialup connection.

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19) Can I use my computer while I talk on the phone?
Yes. Super Phone Unlimited works independently of your PC. If you want to surf the Web and use your Super Phone Unlimited phone at the same time, all you need is a router.

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20) Can I use the service if I have a home alarm system?
Yes, you can. But we recommend that you keep a basic telephone line to support your home alarm system.

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21) How many telephones extensions can I have?
There are four ways to plug multiple extensions into your ATA. Please note that currently only phone port 1 is used by our service.

1. You can purchase a multiple jack extension connector, and then connect it to phone port 1 of the ATA. This will allow you to have multiple phones on a single Super Phone Unlimited line.

2. Some of our customers use cordless phone systems that come with a base unit and extra handsets. The base station of the cordless telephone plugs directly into the ATA. Multiple handsets can be placed anywhere in the house.

3. You can purchase wireless phone jacks. The base unit connects to the ATA and the wireless jacks plug into your household electrical outlets. A telephone connects to the wireless jack. Please note that only the phone attached to the base unit will display caller ID information. Note: During testing in our lab, we noticed sporadic dropped calls on the extension phones and an inability to talk on more than one phone at a time.

4. Some of our customers have plugged the ATA directly into the existing telephone wiring in their homes. The manufacturer of the adapter does not recommend hooking anything to the adapter other than a telephone, but you can seek advice from an electrician or someone who is familiar with internal telephone wiring on how to best connect it to your current wiring to take advantage of multiple extensions. We would advice that you check the wiring on the jacks to make sure you don't have live PSTN voltage on the jacks before connecting them to the ATA (this can be easily done by using a line tester). Be advised that any damage resulting from practices contrary to manufacturers' recommendations for the ATA will not be covered by warranty.

22) How do I get multiple phone lines?
To get multiple lines, you must open multiple accounts. We offer Corporate discounts for customers who have over 10 lines.

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23) Is Super Phone Unlimited like a cell phone?
No, it's not. Super Phone Unlimited provides stable, premium telephone service over a high speed Internet connection. However, Super Phone Unlimited does provide one of the advantages of a cell phone: your phone number will stay connected to your basic Super Phone Unlimited equipment (namely, your ATA 186 or Motorolla phone adapter). So if you bring this equipment along with you when you travel, and connect it to any high-speed Internet connection at your new location, you'll be reachable at your phone number wherever you are.
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24) Can I take my phone line and number with me when I travel?
Absolutely. You can use your Super Phone Unlimited service wherever you travel as long as you have a high-speed Internet connection, and a DHCP on that network.

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25) Does the person I'm calling need to have Super Phone Unlimited also?
No, you can call anyone you like--just like you do now.

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26) Do you support three-way calling?
We do support three-way calling. However, your three-way calling service may not always work. It depends on whether you can maintain sufficient bandwidth for the duration of the call.

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27) I don't understand. Will I speak through the computer or the telephone?
Super Phone Unlimited operates independently of the computer. You speak through a telephone.

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28) Will I be listed in the phone book if I have phone service through Super Phone Unlimited?
No you won't. Super Phone Unlimited phone numbers are not listed in the telephone book.

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29) My question was not answered, how do I contact you?
For Any Kind of further Questions or Placing an order please visit our contact us form or email to care@superphoneunlimited.com
We KNOW that once you try the Super Phone Unlimited Phone Service, you will LOVE IT!

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30) Can I use multiple phones with the phone adapter?
There are four possible ways to plug multiple extensions into your phone adapter. Please see How many telephones and phone lines can I use? (above) for more information.

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31) Are you Mac compatible?
Yes, Unlimited Voice works with Macs. Unlimited Voice Voicemail works with Macs using Media Player 7 or QuickTime. Supported browsers are Safari and IE 5.2.

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32) What is a router and why do I need one?
You need a DSL/cable Web-safe router in your network. The router will allow you to use your Super Phone Unlimited service at the same time that you surf the Web. If you are a DSL subscriber, you will need a router to login to your DSL service because the ATA device will not perform the log in.

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33) Must the computer be turned on to make my phone work?
No, your computer does not need to be turned on. Super Phone Unlimited works independently of your PC.
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34) I have a fax machine. Can I still use Super Phone Unlimited?
Yes, Super Phone Unlimited allows you to use a fax machine with our service.

Please note if you are overseas and wish to use faxing, it may not work all the time, you should contact customer care to confirm what service you are using, and they may tweak your service to make it work on faxing, but this requires at least 90k of bandwidth used, compared to 30k with voice.

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35) I have Home Networking. Can I still use Super Phone Unlimited?
Yes, you can use SuperPhone Unlimited with Home Networking.

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36) Are there any start-up costs?
These are the charges:
CPE - Cicso ATA186 ( Customer Premises Equipment) $150
(we lend you the CPE if you are a business with good standing or after checking your credit, there is no monthly rental for the CPE)
Setup Fee: $99
Shipping:
Inside the United States: $15
Canada: $25
India / Pakistan: $49
International: $49 - $99
- Please visit www.fedex.com/us/ to find out exact rates.

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37) How do you bill for services?
Super Phone Unlimited will charge your credit card automatically on a monthly basis. Your billing cycle starts when your telephone number is assigned to you and your voicemail account is created. Thereafter, you'll be able to view your up-to-date charges online at any time from any computer with a Web browser.

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38) Can I use Super Phone Unlimited without a credit card?
Unfortunately no. Currently, Super Phone Unlimited only accepts credit cards as a form of payment, we will soon offer direct debit service to your checking account for payment (for United States Customers)

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39) Will I get a paper invoice?
No, you won't. In order to bring excellent service at the lowest possible cost to our customers, your Super Phone Unlimited monthly charges and account activity can be viewed online only. Your online account statement is available 24/7. To keep a paper record of your phone activity, simply print one off the Web.

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40) Are you sure I don't pay for incoming calls?
We're absolutely sure. There is no charge whatsoever for incoming calls.

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41) How do I report a service problem?
Simply contact us via your online account by logging in to your account.

42) How do I return the device?
Please refer to the Terms of Service for our return policy. To return a product, please contact Customer Care by logging on to your account or telephone to obtain a return merchandise number (also known as an "RMA"). If you are returning the Cisco ATA 186, please also have the MAC address available. The MAC address is located on the bottom of the Cisco ATA 186 device.

All returns must contain the original manufacturer's packaging, manuals, and cables along with the original packing slip. If these items are not included, the return may be subject to a restocking fee of 15% or $100.00, whichever is greater. The RMA must be written on the packing slip and on the outside of the box including your contact information (name, address, phone number). The RMA number must also be listed inside the package. Products that are returned without an RMA will be returned to the shipper.

Send the package to:
Super Phone Unlimited Returns
Suite 25B
15w Strong St.
Pensacola, FL 32501
Remember to write your RMA number clearly on the outside of the package.

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43) How can I track my order?
Login to your account, from www.superphoneunlimited.com/login/ Click on Order, Click on "Track Order"
If you have not received your shipment and it has been more than seven days since you placed your order, please contact Customer Care from the same site.

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44) Can I cancel at any time?
Yes. You can cancel your service at any time. If you cancel within the first 30 days of service for any reason, we'll waive the $99 disconnection fee and refund your activation fee but not the shipping costs and the first month of service.*
If you cancel after the first 30 days of service, you will be subject to the $99 termination fee.

You will also be charged for that particular month's billing.

*You must cancel your service within 30 days of the activation of your account, return your equipment within 14 days of cancellation.

You are responsible for any charges for directory assistance calls. Customer is responsible for return shipping.

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International Call Centers Special
If you are already or starting a 2- 20 lines call center ANYWHERE in the world for the US & Canada Market and need an inbound or outbound solution, give us a call, we are just what the doctor recommended

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